Last Updated: January 2026 — This Policy supersedes all previous versions.
Please Read Carefully: This Privacy Policy applies to all personal data collected by 988game through the 988game.org website, mobile interface, and any associated services. By creating a 988game account or continuing to use our platform, you acknowledge that you have read and understood this Policy. If you have questions, contact us at
[email protected] before proceeding.
01 Who We Are
988game ("we", "us", "our") operates the online gaming and sports betting platform accessible at 988game.org. We are the data controller responsible for the personal information collected through our website, mobile interface, customer support channels, and associated services.
988game operates under an internationally recognised gaming licence and is committed to processing personal data in accordance with the requirements of that licence and applicable data protection principles. Our platform serves players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, and beyond — and this Privacy Policy applies equally to all registered players regardless of their location within Pakistan.
For all data protection queries, requests, and complaints, you may contact our dedicated support team at [email protected]. We aim to respond to all privacy-related enquiries within five business days.
02 Personal Data We Collect
988game collects the following categories of personal data from registered players and website visitors. We have organised these into clear categories so you understand exactly what information we hold about you.
| Data Category |
Specific Data Points |
When Collected |
| Identity Data |
Full legal name, date of birth, CNIC number, passport number, gender |
Registration & KYC verification |
| Contact Data |
Email address, mobile number, residential address in Pakistan |
Registration & account updates |
| Financial Data |
JazzCash/EasyPaisa account details, bank account holder name, HBL/UBL/Meezan Bank account references, deposit and withdrawal history |
PKR cashier transactions |
| Gaming Data |
Bet history, game session logs, wagering activity, bonus usage, win/loss records |
Ongoing platform use |
| Technical Data |
IP address, device type, browser type and version, operating system, session duration, referring URL |
Each website visit |
| Communications Data |
Live chat transcripts, email correspondence, support ticket content |
Customer support interactions |
| Responsible Gaming Data |
Deposit limit settings, self-exclusion requests, cooling-off period activations, session time alerts |
Use of player protection tools |
Document Copies: During KYC verification, 988game may collect copies of your CNIC (Computerised National Identity Card), passport, or utility bill. These documents are stored in encrypted form and accessed only by authorised compliance personnel. They are never used for purposes beyond identity verification and regulatory compliance.
03 How We Collect Your Data
988game collects personal data through the following channels and mechanisms:
- Direct submission: When you register a 988game account, complete the KYC process, make a deposit or withdrawal, contact customer support, or update your account profile.
- Automated technical collection: Through server logs, cookies, and similar tracking technologies that record technical data about your device and browsing activity when you visit 988game.org.
- Payment processor data: When you initiate a JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank transaction, the respective payment processor shares transaction confirmation data with 988game to enable deposit crediting and withdrawal processing.
- Third-party game providers: Licensed game studios whose titles are integrated into the 988game platform may share aggregated session and wagering data with us for reporting purposes. They do not share your personal identity data directly with 988game beyond what we already hold.
- Identity verification services: During KYC, we may use third-party identity verification providers to cross-check the documents you submit. These providers operate under strict data processing agreements with 988game.
04 How & Why We Use Your Personal Data
988game uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or being required to do so by a competent regulatory authority.
- Account management: To create, maintain, and administer your 988game player account, including processing login requests, password resets, and account preference updates.
- Identity verification (KYC): To verify your identity and age (21+) in compliance with our gaming licence obligations. This is a legal requirement we cannot waive.
- Payment processing: To process your PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. Financial data is handled by our payment processors under strict data sharing agreements.
- Gaming integrity and fraud prevention: To detect and prevent fraudulent account activity, money laundering, bonus abuse, multi-accounting, and other prohibited activities described in our Terms and Conditions.
- Responsible gaming obligations: To monitor for signs of problem gambling behaviour and to administer player-requested deposit limits, cooling-off periods, and self-exclusion requests as required under our international gaming licence.
- Customer support: To respond to your queries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the 988game platform, fix technical issues, and optimise the gaming experience for Pakistani players.
- Marketing communications: To send you promotional emails about 988game bonuses, PSL cricket betting offers, and new game launches — but only where you have given explicit consent to receive such communications. You may withdraw this consent at any time.
- Legal and regulatory compliance: To fulfil our obligations under our international gaming licence, respond to lawful requests from regulatory authorities, and maintain records as required by applicable anti-money laundering regulations.
05 Legal Basis for Processing
988game processes your personal data on one or more of the following legal bases, depending on the purpose of processing:
- Contractual necessity: Processing required to perform the contract between you and 988game — specifically, operating your player account, processing transactions, and delivering gaming services.
- Legal obligation: Processing required to comply with legal and regulatory requirements, including KYC identity verification, anti-money laundering record-keeping, and age verification (21+).
- Legitimate interests: Processing necessary for 988game's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests do not override your fundamental rights and freedoms.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time by contacting [email protected] or clicking the unsubscribe link in any marketing email.
06 Data Sharing & Third-Party Disclosure
988game does not sell your personal data. We share it only with the categories of recipients listed below, and only to the extent necessary for the stated purpose. All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures.
- Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum financial data necessary to process your deposit and withdrawal transactions. These processors operate under their own privacy policies and applicable Pakistani financial regulations.
- Identity verification providers: Third-party KYC service providers receive your identity document data solely for the purpose of verifying your identity in compliance with our gaming licence requirements.
- Game software providers: Licensed game studios integrated into the 988game platform receive session data necessary to deliver and record your gaming activity. They do not receive your full identity or financial data.
- Fraud prevention and anti-money laundering services: Specialist third-party services that assist 988game in identifying suspicious activity, verifying the source of funds, and maintaining gaming integrity across our platform.
- Regulatory and law enforcement authorities: 988game will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts when required to do so by law, court order, or the terms of our international gaming licence. We will notify you of such disclosure where legally permitted to do so.
- Professional advisors: Our legal counsel, auditors, and compliance consultants may access personal data where strictly necessary to provide professional services to 988game. All such advisors are bound by confidentiality obligations.
No International Data Transfers Without Safeguards: If personal data is transferred outside the jurisdiction in which 988game holds its gaming licence, we ensure that appropriate safeguards are in place — such as standard contractual clauses or the equivalent — to protect your data to the same standard as if it remained in the original jurisdiction.
07 Cookies & Tracking Technologies
988game uses cookies and similar tracking technologies on the 988game.org website. Cookies are small text files stored on your device that help us deliver a better, more personalised gaming experience. Below is a summary of the types of cookies we use:
- Strictly necessary cookies: These cookies are essential for the operation of the 988game website. They enable you to log in, maintain your session, access the cashier, and use core platform features. These cookies cannot be disabled without breaking core site functionality.
- Functional cookies: These cookies remember your preferences — such as your chosen language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on every visit.
- Analytics cookies: Aggregated, anonymised data about how players navigate and interact with 988game.org. This data helps us identify usability issues and improve the platform. No personally identifiable information is included in analytics data.
- Security cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, account takeover attacks, and automated bot activity on the platform.
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the 988game platform. For detailed cookie management instructions specific to your browser, please consult your browser's help documentation.
08 Data Security Measures
988game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following protections:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the 988game platform.
- Encrypted storage of all sensitive personal and financial data at rest in our database infrastructure.
- Role-based access controls ensuring that 988game staff can only access the personal data necessary for their specific job function.
- Multi-factor authentication for all 988game internal systems that process player data.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
- Automated intrusion detection systems that monitor for suspicious access patterns in real time.
- Comprehensive staff training on data protection obligations and secure data handling procedures.
Breach Notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 988game will notify affected players without undue delay and will take all necessary steps to contain the breach and prevent recurrence. We will also notify the relevant regulatory authority as required under our gaming licence obligations.
09 Data Retention
988game retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by the terms of our international gaming licence and applicable regulatory obligations. The following general retention periods apply:
- Active account data: Retained for the full duration of your active 988game account and for a period following account closure as required by our gaming licence.
- Transaction and financial records: Retained for the period specified by anti-money laundering regulations applicable under our international gaming licence — typically a minimum of five years from the date of the transaction.
- KYC identity documents: Retained for the period required under our gaming licence's KYC obligations. Copies are securely deleted once the retention period expires.
- Customer support records: Live chat transcripts and email correspondence are retained for a period sufficient to resolve any follow-up disputes or regulatory enquiries arising from the original interaction.
- Marketing consent records: Retained for as long as you remain opted in to marketing communications, plus a reasonable period thereafter to demonstrate compliance with consent requirements.
- Self-exclusion records: Retained for the duration of the exclusion period and for a defined period after expiry to prevent re-registration during the exclusion window.
When personal data is no longer required, it is securely deleted from our live systems and removed from all backups during routine backup rotation cycles. Where deletion is not technically feasible, data is anonymised so it can no longer be linked to any individual player.
10 Your Data Rights
As a 988game player, you hold a number of rights in relation to the personal data we process about you. These rights are outlined below. To exercise any of these rights, please contact our support team at [email protected] with your full name, registered email address, and the specific right you wish to exercise. We will respond within the timeframe required under our gaming licence obligations.
- Right of Access: You have the right to request a copy of all personal data 988game holds about you. We will provide this in a structured, commonly used format.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain information directly within your 988game account settings.
- Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to overriding legal and regulatory retention obligations.
- Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being investigated.
- Right to Object: You have the right to object to processing of your personal data where 988game is relying on legitimate interests as the legal basis. You also have the right to object to direct marketing at any time.
- Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
- Right to Withdraw Consent: Where 988game relies on your consent to process personal data (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
11 Children & Minors — Strict 21+ Policy
The 988game platform is strictly intended for adults aged 21 years and above. 988game does not knowingly collect personal data from any person under the age of 21 for gaming or betting purposes. Age verification is a mandatory step in the registration and KYC process, and 988game reserves the right to request proof of age documentation at any point during the life of a player's account.
If You Believe a Minor Has Registered: If you have reason to believe that a person under 21 years of age has created or is using a 988game account, please notify us immediately at
[email protected]. Upon confirmation, we will close the account, return any deposited funds to the verified payment source, and delete the minor's personal data from our systems without undue delay.
Parents and guardians in Pakistan are encouraged to make use of internet filtering tools and parental control software to prevent minors from accessing online gaming platforms. 988game cooperates with responsible gaming initiatives that address underage gambling prevention at a national level.
12 Updates to This Privacy Policy
988game reserves the right to update or amend this Privacy Policy at any time. When material changes are made — changes that affect how we collect, use, or share your personal data in a significant way — we will notify registered players by email to their registered address and by a prominent notice on the 988game.org website.
The "Last Updated" date displayed at the top of this page will always reflect the date on which the Policy was most recently revised. We recommend reviewing this page periodically, particularly before making new deposits or providing additional personal information to 988game.
Continued Use Constitutes Acceptance: Your continued use of the 988game platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised Policy. If you do not accept the changes, you must stop using the platform and close your account by contacting
[email protected].
13 Contact Us About Privacy
988game takes all privacy enquiries seriously. Whether you have a question about this Policy, want to exercise one of your data rights, wish to report a suspected data breach, or have a complaint about how we have handled your personal information, please reach out to our support team using the details below.
- Email: [email protected] (responses within 5 business days for privacy-related queries)
- Live Chat: Available 24/7 in English and Urdu directly within your 988game account — for urgent privacy concerns, live chat provides the fastest response.
- Service Area: Serving all Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Peshawar, Multan, and throughout Pakistan.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the independent regulatory body specified under 988game's international gaming licence. Details of this escalation process will be provided upon request.
Response Commitment: 988game commits to acknowledging all privacy rights requests within 48 hours and providing a full substantive response within the timeframe required under our gaming licence data protection obligations — typically no more than 30 calendar days from the date of your request.