Help Centre

988game Frequently
Asked Questions

Everything you need to know about playing on 988game — from opening your account and making a JazzCash deposit, to understanding cricket betting odds, claiming your welcome bonus, and using our responsible gaming tools. Browse all 24 questions below or jump straight to your category.

Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses & Promotions
Safety & Responsible Gaming

Why Players Trust 988game

Before you dive into the full FAQ, here is a quick snapshot of what makes 988game Pakistan's go-to online gaming platform.

Instant JazzCash & EasyPaisa Deposits

Top up your 988game balance in seconds using JazzCash or EasyPaisa — Pakistan's most popular mobile wallets. No waiting, no bank queues, no hassle. Minimum deposit is just Rs 500 PKR.

Full PSL Cricket Betting Coverage

988game covers every PSL match from the first ball to the final. Bet on Karachi Kings, Lahore Qalandars, Islamabad United, and all other PSL franchises with competitive odds and live in-play markets.

Mobile-First Platform

The entire 988game platform is optimised for Android and iOS. No app download needed — everything runs smoothly in your mobile browser, even on 4G connections across Karachi, Lahore, and Islamabad.

24/7 Bilingual Support

Got a question at 2am during a PSL night match? 988game's support team is available around the clock in both English and Urdu via live chat and email. Response times are fast — usually under five minutes on live chat.

Internationally Licensed & Audited

988game holds an internationally recognised gaming licence. All games use certified RNG technology, and the platform undergoes regular independent audits for fairness, security, and responsible gaming compliance.

Responsible Gaming Built In

Deposit limits, session timers, cooling-off periods, and full self-exclusion are all built into your 988game account settings. Player wellbeing is not an afterthought — it is a core part of how we operate.

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Account & Registration

Creating a 988game account takes under three minutes. Visit 988game.org and click the Register button. Fill in your full name, email address, mobile number, and a secure password. You will receive a verification code via SMS. Once confirmed, your account is active. You must be 21 years of age or older to register — this is a strict requirement with no exceptions.

988game requires a clear copy of your Pakistani CNIC (Computerised National Identity Card) for identity and age verification. In some cases a selfie holding your CNIC alongside a handwritten note may be requested. Documents are reviewed within 24 hours on business days. KYC must be completed before your first withdrawal can be processed.

No. 988game strictly allows only one account per player. Duplicate accounts are detected automatically and will be suspended, with balances forfeited as per the Terms and Conditions. If you have lost access to your original account, please contact our support team at [email protected] to recover it — do not register a new one.

On the 988game login page, click "Forgot Password" and enter your registered email address. A password reset link will be sent to that email within a few minutes. Follow the link, enter your new password, and log in as normal. If you no longer have access to your registered email, contact [email protected] for manual verification and account recovery.

To permanently close your 988game account, email [email protected] from your registered email address and request account closure. Our team will process the request within 48 hours. Any remaining balance above the minimum withdrawal threshold will be returned to your verified payment method before closure. Alternatively, consider using our self-exclusion tool if the reason for closure is related to problem gambling.

Deposits & Withdrawals

The minimum deposit on 988game is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit imposed by 988game, though your bank or mobile wallet provider may impose their own transaction limits independently.

Log in to your 988game account and navigate to the Deposit section. Select JazzCash from the payment method list, enter the deposit amount in PKR, and confirm. You will receive a payment request on your registered JazzCash mobile number. Approve it using your JazzCash PIN. Deposits via JazzCash are credited to your 988game balance instantly in most cases.

Yes, 988game fully supports both deposits and withdrawals via EasyPaisa. The process is identical to JazzCash — select EasyPaisa in the cashier, enter your amount, and confirm the transaction on your EasyPaisa app or USSD menu. EasyPaisa deposits credit instantly. Withdrawals to EasyPaisa are processed within 24 hours after approval.

Bank transfer withdrawals from 988game to HBL, UBL, or Meezan Bank accounts typically take between 1 and 3 business days after your withdrawal request is approved. Approval itself usually happens within 24 hours of submission, provided your KYC verification is complete. Withdrawals requested over weekends or Pakistani public holidays may take slightly longer.

The minimum withdrawal on 988game is Rs 1,000 PKR. To initiate a withdrawal, your KYC must be fully verified and the payment method you withdraw to must match the one used for your most recent deposit (or be a verified method on file). There are no withdrawal fees charged by 988game, though your bank or wallet provider may apply their own charges.

988game does not charge any fees on deposits or withdrawals from its side. However, JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank may apply their own transaction fees as per their standard rates. We recommend checking your mobile wallet or bank's current fee schedule before initiating large transactions to avoid any surprises.

Games & Gameplay

988game offers a wide selection of slot games including classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots. Games come from internationally certified providers and cover themes ranging from cricket and sports to adventure, mythology, and Fruit-style classics. All slot games on 988game use certified Random Number Generator (RNG) technology to ensure fair outcomes.

Yes, cricket betting — including PSL (Pakistan Super League) matches — is one of 988game's most popular features. You can place bets on match winner, top batsman, total runs, over-by-over outcomes, and more. 988game covers all major PSL fixtures from Karachi Kings, Lahore Qalandars, Islamabad United, Peshawar Zalmi, Quetta Gladiators, and Multan Sultans.

RTP varies by individual slot title, but the majority of slot games available on 988game have an RTP between 94% and 97%. The specific RTP for each game is published in the game's information panel — tap the "i" or "?" icon within any game to view it. 988game only hosts games from certified providers whose RTP figures are independently audited.

Yes, 988game is fully optimised for mobile play. The platform works seamlessly on all modern Android and iOS devices through your mobile browser — no app download is required. Simply visit 988game.org on your smartphone, log in, and access all games, the cashier, and your account settings. The mobile interface is touch-friendly and fast-loading even on slower Pakistani mobile connections.

Bonuses & Promotions

New players on 988game are eligible for a welcome bonus on their first deposit. The bonus is credited to your account automatically after your qualifying deposit is processed. Full terms — including the minimum deposit amount, bonus percentage, eligible games, and wagering requirements — are displayed on the Promotions page. Read the terms carefully before claiming to ensure the bonus suits your play style.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a specified number of times before the bonus converts to withdrawable cash. For example, a 30x wagering requirement on a Rs 1,000 PKR bonus means you need to place Rs 30,000 in total bets before withdrawing bonus-derived winnings. Specific wagering requirements for each 988game promotion are clearly stated in the individual bonus terms.

Yes, 988game runs free spins promotions regularly — particularly for newly launched slot games and during special events such as PSL season or Eid promotions. Free spins are credited to specific eligible games and must be used within the validity period stated in the promotion. Winnings from free spins are subject to the wagering requirements detailed in the promotion's terms.

988game rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that move you through Bronze, Silver, Gold, and Platinum tiers. Higher tiers unlock benefits including higher deposit limits, faster withdrawal processing, dedicated account managers, and exclusive bonus offers. Full details of the loyalty programme are available in the Promotions section of your 988game account.

Safety & Responsible Gaming

988game operates under an internationally recognised gaming licence, which requires the platform to comply with strict standards for fair play, player fund protection, responsible gaming, and data security. The licence details are available in the footer of the 988game website. Players can verify the licence status through the relevant licensing authority's public registry.

The minimum age to register and play on 988game is 21 years. This is a strict legal and licensing requirement. All players must pass identity and age verification (KYC) using a valid Pakistani CNIC before they can deposit or withdraw real money. 988game uses automated checks and manual review to enforce this age restriction without exceptions.

988game offers a self-exclusion tool accessible from your Account Settings under the Responsible Gaming tab. You can choose to exclude yourself for 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully locked, all marketing emails are stopped, and you cannot be reactivated until the exclusion period ends. You may also request self-exclusion by emailing [email protected] — it will be processed within one hour.

Yes. 988game allows you to set daily, weekly, or monthly PKR deposit limits directly from the Responsible Gaming section in your account settings. Limit reductions take effect immediately. Increases require a mandatory 72-hour cooling period before they become active — this delay is intentional and designed to protect you from impulsive decisions during a session.

988game's customer support team is available 24 hours a day, 7 days a week. You can reach us via the live chat feature inside your account (fastest response) or by emailing [email protected]. Support is available in both English and Urdu. For responsible gaming emergencies such as self-exclusion requests, we prioritise responses and aim to act within one hour.
Still Can't Find Your Answer?

Our FAQ covers the most common questions from Pakistani players, but we know every situation is unique. If your question isn't answered above, our 24/7 support team is ready to help in both English and Urdu. Reach us via live chat inside your 988game account or send an email to [email protected] — we typically respond within minutes.
Responsible Gaming Reminder

988game is strictly for players aged 21 and above. Gambling should always be treated as entertainment, not as a source of income. If you feel your gaming is becoming a problem, use the self-exclusion and deposit limit tools in your account settings immediately, or email us at [email protected] for urgent assistance.

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